T&C

Terms and Conditions

Transfer.hr is property of Velorum d.o.o. We are licensed passenger transportation company located in Split, Croatia. Terms and Conditions are rules between Transfer.hr and the Passenger.

Obligation of Company is transport passengers and their luggage safe and comfortable with arranged destination and the client will pay for that service. Transfer Confirmation is contract for arranged service and it could be printed on paper or electronically available to see for driver of company. Vehicle is standard car, minivan, minibus or coach witch is designed for passenger transportation. Transfer could be single transfer witch includes one way transportation to location or return transfer with return trip on specified date, time and location of pick up.

There is three ways of payment options for transfer: full amount in advance – paid with credit card, debit card or bank transfer; 20% deposit paid in advance and rest of 80% of total amount paid in cash to the driver at the day of service; full amount paid in cash to the driver on the day of the service

For some locations Transfer.hr will approve paying transfer method. Credit Card and data given for reservation is highly secure with T-com payway gateway and you are completely safe. If the client receives e-mail or other notification message that company could not provide transfer, that is transfer cancellation.

Refund is available in case of cancellation from passenger, minus 20% handling fees. Refund policy:

  • cancellation five days before transfer – 100% refund
  • cancellation one day before transfer – 80% refund
  • cancellation same day – no refund

If the client refuses to pay for the service company have full right to charge clients credit card. In the case when the client did not come at arranged place at agreed time, full amount will be charged. Passenger obligation is to fill correct details like place and time of pick up during the booking process. Case when company is directly responsible for the delay refund will be paid only for the transfer amount.Client should have mind that they have to be at the airport two hours before flight and traffic jams are usual at summer season in Croatia. Passenger have to be at the place of pick up minutes before transfer and check with driver correct details before drive. Smoking, drinking alcohol or taking drugs is forbidden in the vehicle and if driver noticed any activity like that transfer will be canceled and charged in full amount. Behavior to the driver and vehicle have to be pleasant and all damages on the vehicle will be charged.

The complaint can be submitted to the official e-mail or company address and customer is forbidden for make public statements before company final response. Company have right to cancel transfer in case or communication error without refund but with notice to the customer.

Standard luggage for one passenger is two suitcases with maximum 25kg of weight per item. Amount to be paid in case of lost luggage to the client can be maximum 300 euros. Animals could be transported in appropriate carrier.

All terms and conditions could be changed by policy of company

Split, Croatia, 2016. Transfer.hr